سياسة الشحن

Last updated: October 10, 2026

We want shipping to be clear before you place an order. Delivery options, shipping charges, and free-shipping eligibility are shown at checkout for your address and cart. Checkout is the final authority for the delivery services available for a particular order.

Where we ship

We currently offer checkout delivery within Canada and to the United States. If checkout does not accept your address or does not show a delivery option for an item, that item is not currently available for delivery to that address.

We do not currently offer checkout shipping to destinations outside Canada and the United States.

Canadian shipping rates

Shipping is based on the delivery province, parcel weight, and the items in your cart. Standard flat-rate shipping is currently as follows:

We use Canada Post, Purolator, UPS, Canpar, GLS, and ICS, depending on the destination and service available. For standard shipping, we select the courier based on delivery speed, cost, service availability, and the delivery address. Carrier availability, service level, and price vary by address and parcel. Remote, rural, and carrier-limited addresses may have fewer delivery choices or different charges.

When a carrier-calculated option is selected or requested at checkout, we use the applicable requested carrier where that service is available. The carrier, price, and service level shown at checkout apply to that order.

Free standard shipping in Canada

Free standard shipping is available only when the applicable order subtotal and parcel-weight threshold are met:

Free shipping applies only to the eligible standard shipping option shown at checkout. Additional carrier, oversize, remote-area, expedited, or other service charges may apply where shown at checkout. Free shipping is not guaranteed until it is displayed for your order before payment is completed.

Heavy or oversized products

Some products are assigned to a separate heavy-products shipping profile. These orders use the available carrier service and rate shown at checkout. Free-shipping offers may not apply unless checkout explicitly shows a free option for the order.

United States shipping

Eligible U.S. orders are shipped using the Canada Post service and rate available at checkout. Delivery availability depends on the item, destination, carrier rules, and applicable laws. We do not guarantee that every item can be shipped to every U.S. address.

The customer is responsible for any applicable duties, taxes, customs charges, brokerage fees, import permits, or other charges assessed by the destination country, customs authority, or carrier. These charges are separate from the shipping amount shown at checkout unless expressly stated otherwise.

Customs processing and cross-border carrier handling can delay delivery. We cannot guarantee customs clearance or delivery dates. A parcel refused, abandoned, or returned because customs charges, import requirements, or recipient action were not completed is treated as a returned or undeliverable parcel under this policy.

Product eligibility and order review

Some products are subject to dispensing, professional review, temperature handling, carrier restrictions, or legal and regulatory delivery restrictions. Availability may vary by product and destination. Prescription and other regulated products can only be shipped where permitted after the required review and verification.

We may contact you for information needed to complete an order, offer a different delivery option, cancel an order that cannot be fulfilled or legally delivered, or refund any amount paid for an order that we cancel before shipment.

Order processing, signatures, and delivery

We begin processing an order after payment, inventory, and any required order details are confirmed. Delivery estimates are provided by the selected carrier and are not guaranteed. Weather, carrier delays, customs, address issues, and other circumstances outside our control can affect delivery timing.

Most items are shipped with a signature requirement. Please ensure that someone is available at the delivery address to accept and sign for the parcel. If a delivery is missed, follow the carrier's tracking instructions promptly to arrange pickup or redelivery. Carrier hold periods, pickup deadlines, and redelivery options are set by the carrier.

Tracking information is provided when it is available from the carrier. Please ensure that your shipping address, postal code, email address, and phone number are correct at checkout.

Order changes

Contact us as soon as possible if you need to change an address, contact information, item, or other order detail. Some order information cannot be modified once an order has been placed or has entered processing. In those cases, we may need to cancel the existing order and ask you to place a new order with the correct information. The replacement order is subject to current price, product availability, and shipping options.

We cannot guarantee that a change or cancellation request can be completed after an order has entered fulfillment or has been handed to the carrier.

Addresses and delivery issues

Canada Post may deliver to some P.O. boxes. Purolator and certain other carrier services require a physical street address. If the selected service cannot deliver to the address provided, we will contact you for an alternative address or shipping option.

Customers are responsible for providing an accurate and deliverable address. Additional shipping charges may apply if a parcel is returned to us because of an incorrect address, a refused delivery, or an unsuccessful delivery attempt.

Refused, unclaimed, returned, or undeliverable parcels

Please contact us before refusing a delivery or allowing a parcel to be returned. A parcel may be returned to us when it is refused or not accepted at delivery, not picked up from a Canada Post outlet, courier facility, or other collection point, unclaimed after a carrier notice, addressed incorrectly or incompletely, or otherwise undeliverable.

Once a returned parcel is received and assessed, any refund remains subject to our Refund Policy and the eligibility of the item. We will deduct the actual carrier charges that arise from the return as follows:

• Orders with paid shipping: the refundable order value is reduced by the return-shipping cost. The original shipping charge paid at checkout is non-refundable.
• Orders with free shipping: the refundable order value is reduced by both the outbound shipping cost and the return-shipping cost.

If the combined outbound and return carrier charges equal or exceed the refundable order value, no refund will be available. We may contact you with the carrier-cost details before completing the refund.

Questions about shipping

For help with a shipping question or an existing order, contact us at info@rxclinic.ca or call 1.866.430.6877.