سياسة الخصوصية

Privacy Policy
Last updated: August 11, 2024

This Privacy Policy describes how Rxclinic.ca (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rxclinic.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Shopping information including the items you view, put in your cart, save into your account (e.g., loyalty points, reviews, referrals, or gift cards), or purchase.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies who support our Site and Services (e.g., Shopify) and our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.

How We Use Your Personal Information
We use your personal information to:

Provide the Services, including processing your payments, fulfilling orders, creating and managing your account, arranging for shipping, facilitating returns, and improving your experience.
Conduct marketing and advertising activities, such as sending promotional communications and tailoring advertisements for you.
Ensure security and prevent fraud, including investigating and mitigating illegal or malicious activities.
Improve our customer support and Services in general.

Cookies
We use Cookies to power and improve our Site, run analytics, and better understand user interaction. Specific information about Shopify-related Cookies can be found at Shopify Cookies.

How We Disclose Personal Information
We may disclose your personal information to third parties for various purposes, such as vendors performing services on our behalf (e.g., IT management, payment processing), business and marketing partners, and in compliance with applicable laws.

Protected Health Information and PIPEDA Compliance
In accordance with PIPEDA standards and LegitScript Certification Standard 9, we ensure the privacy of protected health information (PHI). This includes:

Use and Disclosure: We may use and disclose PHI for necessary purposes, such as facilitating medical care (e.g., hospitalization or emergencies) or protecting against harm.
Patient Rights: You have the right to access, copy, modify, or delete your PHI. You may also file a complaint if you feel your information has been mishandled.
Legal Obligations: We are required by law to maintain the privacy of PHI.
Further Information: For inquiries about our privacy practices or to exercise your rights, contact us at the details provided below.

Third-Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for the privacy or security practices of these websites. Please review their privacy policies before sharing your information.

Children's Data
The Services are not intended for children. If you believe a child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information
We employ measures to protect your information but cannot guarantee absolute security. Information is retained as long as necessary for business, legal, or regulatory purposes.

Your Rights
Depending on your location, you may have rights such as: