Refund policy

📦 Return & Refund Policy

We want you to have a smooth and positive experience shopping with us. The following policy outlines our return, refund, and damaged-item procedures in accordance with Google Merchant Center requirements.

🔄 Return Eligibility

Return Window

You may request a return within 30 days of the date your order is marked as delivered.

Eligible Items

  • Unopened and unused items
  • Items damaged or defective upon arrival

Ineligible Items

  • Opened or used items
  • Items not in original packaging
  • Custom-made or personalized items
  • Perishable goods
  • Personal care items
  • Hazardous materials, flammable liquids, or gases
  • Final sale, clearance, and gift cards (unless defective)

📬 How to Start a Return

  1. Contact Us First
    Email info@rxclinic.ca with:
    • Order number
    • Reason for return
    • Photos (if the item is damaged or incorrect)
  2. Return Approval
    We will review your request and respond within 3 business days with approval status and instructions.
  3. Return Shipping
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • A tracked shipping method is recommended.
    • We are not responsible for returns lost in transit without tracking.
  4. Return Address
    Send approved returns to:
    2 Talbot St S, Essex, ON N8M 1A7, Canada
    Do not send items back without prior approval.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval status.

Refund Method & Timing

  • If approved, refunds are issued to your original payment method within 10 business days.
  • Your bank or payment provider may require additional time to finalize the refund.

Shipping Fees

  • Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

🚫 Refused Delivery & Non-Deliverable Packages

  • If a package is returned to us because it was undeliverable, refused by the recipient, or rejected upon delivery, the refund will be calculated as follows:

    Refund Amount = Total Amount Paid − Shipping Fees − Return Carrier Fees

  • For orders with Free Shipping: The actual outward shipping cost incurred by us to send the package will be treated as the shipping fee and deducted from your total refund, along with any return carrier charges.

  • Any remaining balance after these shipping deductions will be refunded to your original payment method once the package is received and inspected. If the combined outward and return shipping fees exceed the total order value, no refund will be issued.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 3 days of delivery at info@rxclinic.ca.
  • Include your order number and clear photos of the issue.

We will arrange a replacement or full refund at no cost to you.

🔁 Exchanges

We do not offer direct exchanges.
If you need a different item, please submit a return request and place a new order once your refund is processed.

📭 Lost or Non-Delivered Shipments

If your package does not arrive within the estimated delivery timeframe:

  • Contact us for investigation and resolution.
  • After carrier confirmation, we will provide a replacement or refund when applicable.

📞 Contact Us

We are here to help with any questions regarding returns or refunds.

📧 info@rxclinic.ca
📞 1-866-430-6877